Category Archives: Customer Insight & Trends

Consumer Trend – EXPATISM

EXPATISMExpatism: The Big Market of Expats who buy products to remind them of home

The big market of EXPATS who love to buy products that reminds them of home.

Products & perceptions that acknowledge and addresses the sentiment of people living abroad. Why? Because Expat population makes the fifth largest country and they have deep pockets. Sitting at the top of the pyramids of trends in their home countries these expats are the key drivers of change in their home countries.

Following Infographic from feedbacq.com shows some interesting statistics about expat population.

Expat Infogrpahic

Here is what is driving Expatism

1. Made at Home

Thousands of miles away from the home, expats try to build their own little home hence the little Italy in NYC, China Town in Manhattan and little India in London. From Clothes to Cuisines, the demand for made at home and just like at home products are ever increasing.

Expect an upward shift in the demand of the authentic Indian, Chinese, Mexican, and Philippian local brands in the developed and Middle East Countries.

 2. Back to home

Expats bring huge opportunities of growth for tourism industry, recently British Airways aired ads in NYC targeting the sentiment “visit Mum”. Plus, expats actively consider investments and retirement plans back in their country of origin. Hence at banks we will see, special expats designations this will soon be followed by expat category managers reporting to international business development directors.

3. Transparency International

Expats comes from mostly from developing countries, and these countries are suffering from corruption at most levels. With the advent of social media, expats have found a voice and a more effective role to play in cleaning the mess back at their homelands. People will constantly be joining hands to drive a movement in their home countries.

EXAMPLES

Visit Mum

BA Airways - Visit MumBritish Airways launched the first long-term campaign targeting expats in the US telling Indian Ex-Pats in the US “It’s time to Visit Mum!” The campaign features real people and kicked-off today with an emotional video featuring a mom in India talking about how much she misses her son in America. During the video, she cooks her sons favorite meal for BA to fly to him in New York, but ends up being surprised when instead BA brings her son to her (after not being home for 15 years). The campaign targeted Indian in specific, after all they represent the second largest expat community of the world. Similar Campaigns will emerge targeting more and more expat segments based on the volume and value led by Chinese and Indians’ Segments.

See Your Folks

See Your FolksAn application that aims at improving family relationships, the tagline goes “We’re so busy growing up we sometimes forget that they are also growing old”. As the world ages and distances increases more and more of such apps and sites will pop up.

HSBC Expat Banking

HSBC Expat BankingHSBC Expat Banking goes a step deeper into expat marketing. Not only they conduct the largest Expat survey but they have also integrated social media with banking providing expats with information about their situation. But the important factor is that banks and financial institutions have started to draft products for expats that goes beyond remittances and online accounts. Products which segment expats into meaningful clusters like retirement home seekers, modern gypsies, 3rd generation expats and so on.

Re Kaabira Man Ja

A story of an Indian traveler, who wanted to explore the world but then he realizes that home is where the heart is. This song (my personal favorite) is about the journey of this young guy. (Sorry, I couldn’t find the video with sub titles). The point is, the mainstream media in expat dominating countries is now focusing more and more on this segment which indicates the increasing emphasis on reaching out to this segment

IMPLICATIONS

Anything that delight consumers’ needs to be on your radar, so why miss out on the product expats have grown up with and/or long for.

  • Talk to them about the intangibles:  This community has left their country mostly for tangibles it is the intangibles they miss. The smell of Mum’s curry, playing cricket in the fields, the same old Jam-e-Shirin. Products with local legacy should be capitalized to capture the market share of this lot.
  • And yes, give them a voice. Let them contribute in one way or the other in their home countries. They want to make a difference, assist them. Give them a platform to do so or sponsor such platform.
  • Study more, brands have identified the first layer of trends but this market is yet to be explored. Conduct studies, conduct collaborative product development exercises. Just read about them more.

Want to suggest something? Amend something feel free to contact me.

I am Ayesha Saeed Haq an insight-a-holic. And like all others marketing researchers I suffer from occasional heartbreaks when no one else can see what I can so I continuously work on improving my presentation skills, decision buy-in processes, and I try to keep on writing about insights that are or that will be driving our business strategy.

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Turn Data into Decisions through this Simple Decision Making Grid

Who wants to drive corporate decision making through his data? I do. I want to drive organizations decisions in the light of insights.

In my career I have seen ‘numbers’ predicting future like Mad. And I have seen brand managers ignoring numbers like Maaaaaaaad too :)

So now that I am a client myself and have dealt with a lot of agencies, here is a simple Grid that I follow to drive key decisions internally.  Continue reading

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Your Consumer is looking for a Sincere Friend in this connected world

In 2012, I saw these 3 trends emerging across the globe

onely But Connected Consumers1.)    Lonely but connected (Connected Loneliness):  Consumers with a massive friends list on FB but Living alone. The connected lonely syndrome.  And why would they like to unplug from digital world and buy real life experiences.

2.)    The Aware Consumer:  Consumer who are seeking the whole truth, the ugly whole truth because they are powerful enough to handle the truth

3.)    Seeking a Meaning: Consumers seeking to leave a positive foot print.

This article talks about the first point, “connected loneliness” and how this trend is picking up and will become more and more mainstream. I will explore the rest of the two trends later.

Lonely But Connected

 Almost 60% of internet users, who lead a busy social media life, miss out on real life. They usually find themselves in a vicious circle where they were too busy for real life events and then the people around them moved on leaving them glued to their screens. Following is a snapshot of a detailed infographic.

Internet Addiction - Snapshot

Either too busy to be lonely, or too lonely to be free. This target segment is a very juicy niche for products that are offering relaxation in any shape or form.

Following are some examples that capitalized on these trends

Examples

Disconnect to Connect

When we become addicted to using the internet and mobile phones to interact, we neglect our loved ones and friends beside us. Thailand’s DTAC  telecommunications (Telenor) company released a “Disconnect to Connect” advertisement campaign, telling us to cherish the people beside us.

Go On Facebook Diet or Unplug Yourself

 

There are books out there to help you get out of internet addiction the most noticeable being “The Facebook Diet” . Here are some thoughts of my favorite comic character ‘aunty acid’ on the connected lonely people.Facebook Diet - Digital Detox

Aunty Acid - Facebook

Or maybe you can visit and read Fast Company’s thought on unplugging yourself from internet

Wi-Fi Free Zones

The most juicy target audience we ever had, i.e.  ‘The mothers’ relate to this sentiment more deeply and quickly than anyone else. Pick any parenting book and you will notice that they are now talking about creating ‘Wi Fi free Zones’ in your houses to have meaningful time with your family.  As There is nothing that is more urgent than the real life I am living, every day.”  (Abstract taken from “nurture parenting”)

kit-kat-chocolate-free-no-wifi-zone-1024-59530

Here is an example of what Kit Kat has done for the audience to appreciate their surroundings and can I just restate that this campaign was done by my ex-employer, JWT. One of the best agencies to work at :)

Here is an example of how Switzerland used data points to sell their “holidays without internet” to internet savvy people. This was done in 2011 imagine what can be done in 2013 when I.A.D (Internet addiction disorder) will be marked as a real disorder.

Still not convinced? You are a tough one, aren’t you? Here is another infographic for you by  Mashable. And if still not convinced, then let me know what am I missing.

Implications

The ‘connected but lonely’ is a niche segment; anything directed to them cannot be mass so Customize. Customize as much as your category allows you.

1.)    Call for action beyond clicks: Have a look at the Gold Winner at this years’ Cannes. Why this Ad was good? Because it had an insight and a call for action. Clicks on internet are meaningless if they aren’t backed by actions. Same goes for birthday wishes, get well messages and every other form of human interaction. Bring this fact back to the conscious level of your audience.

 Cannes Gold - 2013 Liking is not Helping

2.)    Do we really have friends? How many of our digital friends are the ones with whom we will have coffee at least once a month? Offer your audiences to have meaningful social interactions. I am not sure how many BTL activities can be sponsored by a brand on these lines, but ATL opportunities and ambient media opportunities are humongous in this domain. Have a look at this Digital Detox Retreats site to have some ideas.

3.)    Offer Happiness, be a friend:  Did you know that the more the mind wanders, the less happy you are – here is a study that talks about this in detail.  This means you would like to offer your audiences some tools (maybe an app) that offer Self-Control, Focus Booster and some short breaks. (The links are the links of the apps that can be sponsored by your brands). Happiness will not only come from apps- it will also come from a wake-up call or a memorable experience. Consider offering any of that. Be friends with your audiences, they need that.

In case you would like me to amend something above, please write to me or consider dropping a comment – that will make me very happy.

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Information About Global Income Inequality

Ramadan is coming, let’s do something that will make some difference. Here is a great piece of information – strategically gathered and artistically presented.

Following are some insights for marketers in this video

1.)    Think about purpose driven marketing.

2.)    If we can’t do much about purpose driven marketing, we can still work on information and awareness creation about global causes

3.)    Considering sponsoring such initiatives, this Ramadan.

Want to join the cause, visit http://www.therules.org/

Ciao – Ayesha

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4 Tips to take your Marketing to Muslim to the next level

Ramadan is coming, you must be working on your Ramadan Campaign. Here are some tips for those marketers who plan to differentiate while trying to reach to Muslim market.

What is worth mentioning here is that Brand Communication has learnt to ride on the waves of uneasy insights and relate to the consumer. But somehow, all of those learning fail to affect the way we produce Ramadan Campaigns.

This presentation brings out Insights into the Muslim World that waiting to be tapped. Please don’t waste your time reading it any further if you don’t plan to differentiate.

Continue reading

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Consumer Insight: Muslim Tourism Market

Why Muslim Tourism is important?

  • Muslim tourists globally represent a major niche market worth $126.1 billion in 2011 growing at a higher 4.8% through 2020, compared to global average of 3.8% (Source: http://advisory.dinarstandard.com/travelstudy/)
  • Comparatively this Muslim tourism market as a whole is larger than the largest spending tourist market in the world – Germany – and almost twice that of China’s in 2011
  • MENA markets represent 60% of total global Muslim tourist outbound expenditure in 2011
Muslim Tourism

Muslim Tourism

Continue reading

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JWT Anxiety Report: Pakistan – the most anxious country in the world

JWT has just issued a global anxiety index report. You can download it from here

Sadly, 90% of Pakistanis (including myself) are feeling anxious. So Dear Brands in Pakistan, consider this sentiment and work around it and this also includes branding around politicians.

Last time, when majority of Egypt was feeling anxious it resulted in bringing the Govt of 3 decades down. What a bad indicator and a bad sign for newly elected Government

What keeps Pakistanis’ awake at night?

  • Gas prices. Not the tension on LOC but the energy crisis.
  • Rate of Crime
  • Terrorism
  • Unemployment

And to top that, ½ of Pakistanis’ don’t know when & if the economy will recover. India is one of the happiest markets in the world, while Pakistan is in the last 10 of the surveyed countries. We are leading the world in pessimism at the moment.

Pakistan Anxiety details 2013 - JWT Anxiety Index

Pakistan Anxiety details 2013 – JWT Anxiety Index

Implications:

  • Imran Khan, Shahbaz Sharif  don’t you think you should work together to improve the situation. Instead of playing blame game. When will you guys wake up?
  • Chief Justice, there are more important issues than Pervez Mushraff we need you to focus on those.
  • In the middle of tensions, there is good news as well. Spread it more as individuals and as organizations. (We need more and more of propakistanis)
  • Utilize social media to create awareness, consider crowdsourcing to create solutions.
  • Agencies -  Wake up and try to convince brands to have purpose driven marketing.
  • Celebrities – Please use your fan power to encourage crowd sourcing. (I have recently observed Ayeshah Alam Khan playing a very positive role in many issues faced by a common man)

Remember, circumstances are chances waiting for ordinary people to become extraordinary.

(I have some proposals for purpose driven marketing, will upload them once get a chance. Let’s get together to create a difference.)

Long Live Pakistan.

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6 easy ways to target the Muslim Market

Hello, welcome and Salam,Thanks for taking time out and stopping by at my blog. Today’s post is about the insight we as marketers are overlooking when we target Muslims. I have posted earlier on the same topic; you can find that post here

I will try to summarize below my conclusion about what insights are missing when we target Muslims.

  • Imagery Driven: I am not sure when marketers will realize Islam is beyond crescent, veils and prayer mats. (may be the end of the Mayan Calendar will be the beginning of that realization – pun intended)
  • Muslims are undoubtedly a big and juicy market USD 2 trillion, but there are not enough specialized advertising agencies, other than Ogilvy Noor, for this market segment when compared to other Niche segments like Hispanic Market.
  • Young: On an average, Muslims of the world are 27 years old. Your typical YPE, generation Y & generation x. Imagine their lives, facebook, multiculturalism, strong faith and tons of media bombardment trying to tell them that they are backward or fundamentalists. They clearly seek clarity what is stopping brands to offer them that?
  • Indonesia & Malaysia have done some interesting advancements in Islamic Branding front like introducing a Fashion brand etc. I crave to see more of that coming from rest of the world.
  • Muslims are travelling: I have a privilege to live in UAE (most of you know it as Dubai), everyone here travels at least once a year. And when we do, trust me it is hassle to find comfort from small to large things e.g. availability of water in washrooms, halal food, Ramadan timing breakfast etc. The market spent of Muslim Travellers is around USD 126 billion, tourism industry must try to capture it.
  • Less Judgmental: Aren’t we a bit too quick in drawing our conclusions when it comes to religious minority or majority? Here is an interesting article about that

Have a look at the presentation and slides, hope you will find them interesting.

Continue reading

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Google Trends about Consumer Insight and Consumer Trend

I was just fooling around with Google trends about consumer insight and consumer trends. And I landed on following questions.

Key questions:

  • Increasing interest coming from India in consumer research and insight
  • Cognos Consumer Insight as the rising trend. Indicating IBM’s lead in analytics, and interest of Business sector in having in-house analytics
  • Why consumer trend as a term is popular only in USA?
  • Advertising and marketing in Britain relies more on consumer insight than the rest of the world?
  • Why UAE didn’t appear in any search worldwide, I was under the impression that research is getting more mainstream here?

 

Interest from India

Interest from India

Continue reading

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3 Emerging Consumer Trends

Customer Trends helps us to shape ourselves according to consumers’ expectations, following are 3 trends which are affecting the consumer. It is now up to us to use them or ignore them.

Trend

Insight

Opportunity

The Aware Consumer

We are talking to consumer, who are well traveled, informed and aware about their rights.   They are becoming allergic to meaningless brand promises. And legislation and watchdogs are giving them new information about their choices  

They seek a genuine relationship with brands. Be Honest with them, try to be a partner to them in their journey of life.

Lonely but connected

Massive friends on FB but Living alone. Consumers are disconnecting from real life. And they know this.

 Help consumers’ to get back in touch with Real Life

Seeking a Meaning

Gen Y is more aware and hence are more conscious. Trend watching calls it Emereging Maturlism, you may call it a consumer who wants to make a positive impact

Offer consumers a chance to add a positive foot print, you will be pleasantly surprised

The key that sets good researchers a part from bad researchers is not the ability to compute. It is basically, the eye for an insight and the guts to inculcate that insight in to decisions. Best of luck to everyone out there who is trying to do that, sooner or later we will crack this code together.

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