Tag Archives: Customer insight

Customer Trend: What consumers are doing while you read this post? 21 social media stats

Statistics, that will make your hair stand. Sit down and watch the counter. This just shows how digital media is helping consumer insight manager in gathering data.


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Consumer Insight: Sally in Dubai and social media

What Sally (a Filipina Maid) is telling the social media enthusiasts? I just saw an article about a blog by a Filipina maid in the Gulf-news.

My first question is, is this blog by a maid in Dubai for real??

My first question is, is this blog by a maid in Dubai for real? If it is, then it is time to ask the following questions

  • Depth and breadth of social media in UAE – from face book to blogger, how many do we have? What are the numbers? What are they doing? And how can they be accessed & influenced? I compiled some statistics on social media users in UAE but this needs to be updated and expanded.
  •  Work ethics and social media guidelines – This young lady is the first drop of water, now magnify this to the workforce in UAE. Key Question companies need to ask from themselves is when will I be developing my social media usage guidelines, will I be developing them at all? Example of social media guidelines
  •  This Filipina lady is a lesson in blogging – I think copyblogger should present it as a case study; this blog caught the eye of press despite of poor language, no proper training in headline development etc.

Key questions she has asked

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Consumer Trend: Insight into mobile usage

Following are few interesting statistics about mobile usage

Mobile subscriptions more than toothbrushes

  1. Mobile subscriptions more than toothbrushes 4.6 billion human beings are connected through mobile i.e. on an average 4 out of 5 adults have a cell phone (There are an estimated 4.2 Billion people who have a toothbrush and 4.6 billion who have a mobile subscription.) Continue reading

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Consumer Insight: UAE dictionary of change

Change has always been the only constant, especially in the United Arab Emirates. A country which is only 39 years old but has attracted global attention in terms of growth rates, construction marvels and is leading the region on many fronts.

Following are a couple of thoughts on activities/projects which will probably bring some major changes in the media consumption and marketing front of UAE.

The three big changes that I have identified are

  • Content creation
  • Abu-Dhabi getting traction
  • Increased connectivity

I have uploaded my views on slide-share FYR. Hope you find them useful

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Customer Trend: Post recession Consumer

We (you and I), people who are in the eye of the recession and were in the eye of the unrealistic boom are one of the most interesting consumer segment I have come across during my marketing career. This is the reason why I think so

  • We saw a magnanimous growth in last few years – We saw more than one economic bubble i.e. the dot.com bubble, real estate bubble, and the most interesting of it all is the rise and fall of credit based economy.
  • We have seen wars and threats of terrorism – 9/11, Iraq war, Afghanistan war
  • We have seen the most devastating natural disasters – Tsunami, Earthquakes (Haiti, China, Pakistan) and still we are expecting much more as the “globe is warming up to take its revenge from mankind.”
  • We have seen media revolutions and are still witnessing it – Satellite television, computers, Internet & social media  

All of this has shaped our behavior, we can laugh about things which our previous generations couldn’t. We worry about situation which never existed before. In short, We are stronger, agile, insecure and more connected. If you disagree then enlighten me with your opinion.

Now in the following presentation I am investigating the post-recession consumer. I believe the world is going through an optimism divide i.e. hopeful BIC (Brazil, India & China) vs. the rest of the world. The insecurities and the charged passion is changing marketing landscape.

Here is my view:

View more presentations from Ayesha Saeed.

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Customer Insight: Marketing to Muslims

We are living in a world where almost 1 out of every 5 person is a Muslim. The degree to which they practice religion is subject to debate, but the fact that is important to understand that Muslims are too big a niche to be ignored.

  • According to JWT Muslims are Britain’s biggest untapped Niche (ref: article on tapping Muslim community)
  • When British banking  giant HSBC began offering Islamic banking practices in Malaysia, it was surprised that more than half of its customers were non-Muslim (business week article on Islamic banks )

We need to explore more powerful means to tap into this segment. I am sharing a presentation that elaborates my POV.

Continue reading

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Advertising sector: Future of Advertising & impact of technology – Part 2

In the next decade, agencies and holding companies will spend less time fitting into the traditional mold of an ad agency and more time focusing on consumer data and new media. Martin Sorrell – WPP’s chief

Our strategy is summed up in one sentence: new markets, new media, and consumer insight,” Sorrell said in recent interviews

Why Martin Sorrell believes traditional advertising will not be a focal point in coming years is primarily because of the emergence and popularity of measurable new media.

If I go through my blog previous entry on future of advertising and impact of technology  and also the tag cloud of Martin Sorrell’s interview. Following are the key take outs

  • Measurable = Quantifiable
  • Interactive = Involve-able

Previously, brand managers used to base their decisions on Gut, Experience and limited insights. Tomorrow, it will be based on numbers, pilot tests and insights generated through new media. This in itself opens up the new job description for the brand managers and also a very different operational model for agencies.

I am personally excited about the interesting times that are coming our way, my suggestion polish up your data visualization and computation skill, understand how to crunch the numbers and comprehend insights that generate quick (and measurable) results. Gear up for a vocal target segment (prepare to manage negative feedback) and learn to enjoy the change (as change will be far more frequent than it ever was).

Do you want to add to it? Please feel free to voice your comments, I intend to compile all the comments from Industry experts across the globe. To get a better picture of the changing industry landscape.

Implication for UAE

  • UAE’s major ad-expenditure is on real estate and print media. This trend in a nutshell asks for more and more interaction, in-person consultation and solid information dissemination. Print, online and any other interactive media fits into that need-gap. Now if real-estate Ad-spend has to grow (which is very much doubted on the account of recession) Business Consumers’ insight will definitely take the lead in the region. Advertising will be very personalised, informative and highly interactive on that front.
  • Thinking about FMCGs: Brand Managers have been taking it very easy,  as with the consumption savvy audience everything was selling with or without the brand recall. (Personally speaking I am still unable to remember the brand name of my grocery items, but that’s just a personal observation). Now with more and more tech savvy mothers; the need for conversation has increased. It implies they need more and more of advice from brand (not just a sales pitch). My advice, associate with them on broader consumer insight i.e. love, affection, etc not just on sales level. Few examples could be Ivillage, W-network, Omid-e-Mehr. And before you associate with them learn about them.
  • Consumer insight wings: bye –bye the age of mindless numbers, welcome the age of numbers turning into practical solutions. And those who will be able to do better than others will climb corporate ladders faster. Note: my advice, after spending in years in MR I would like to mention that consumer insight doesn’t necessarily come from data sets and questionnaires. It comes from observation as well, these insights are embedded in every human interaction.  This is a new career direction which will emerge in the region – Consumer Insight & Innovation (people who can understand the end-user and quickly suggest innovative solutions)

Enjoy the age of conversation and involvement. – Ayesha

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Advertising Sector: Success elements for Social Media Companies in UAE

One question that I was asking myself for quite some time is what is I want to launch an internet concern, a social media company or something on the digital revolution lines in UAE. What will help me succeed? I am trying to answer that question in this blog entry, hope you will find it useful.

Question 1 – Why consider launching a digital company in UAE

UAE has the purchase potential: Per capita income is $54,430 , E-commerce in UAE to hit $36bn by 2010 this is bigger than the whole economy of Lebanon.Credit cards are everywhere so online purchase is not an issue and probably this is why the online retail sphere in UAE is constantly growing

UAE is ready for digital revolution: it is the top ranking Arab state in terms of e-readiness, 3 out of 5 people in UAE have internet access. UAE is a world leader in terms of mobile lines per person, with almost 2 phones lines per person. (There were 1.5 million 3G handsets in UAE in 2008)

For more more statistics on UAE internet penetration  (previous blog entry) 

Now let us see what the key consumer-desires in UAE are and how can we leverage those: –

Here is a detailed presentation, FYR.

View more documents from Ayesha Saeed.
  • Recognition: UAE and people in UAE have an uncontrollable urge to be recognized. Capitalize that.
  • Identity, Personality and Cultural Uniqueness: From Government to a common Emirati, everyone is keen to maintain the unique Emirati identity
    • Maintain the Identity : Learn from leading Arab online communities maktoob , travian , UAE women network or follow the guidelines chalked out for brand Abu-Dhabi
    • Language: Arabic. The journey of culture, identity and heritage begins from there. (plus, language will help you fit-in well with Arabic speakers)
    • Segmentation: Create activity groups of and for Emiratis. Provide Emiratis some form of exclusivity 
  • Empower Youth: Government is investing a lot in UAEs youth and is promoting a culture that will enable their Youth to lead from the front in today’s competitive world
    • Enable: Be an enabler; either by connecting, providing knowledge, providing ideas, facilitating education. Enlighten / connect / update / Equip / provide voice etc
    • Encourage: Occasionally and/or regularly encourage offline and online activities through your social media that helps youngsters at UAE to be heard at international level
  • UAE is a business hub. 
    • Help the entrepreneurs interact, exchange knowledge, and use it as a platform to revolutionize their business. Better yet, promote SMEs

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